Return Policy

Return Policy Effective Date: January 2025 At Gronthobitan, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below. 1. Eligibility for Returns You may request a return under the following conditions: The item is returned within 3 days of the delivery date. The item is in its original condition, unused, and with all original packaging and labels intact. The item is defective, damaged during transit, or incorrect. 2. Non-Returnable Items The following items are not eligible for return: Digital products (e-books, audiobooks, or other downloadable content). Gift cards and vouchers. Items that have been used, damaged after delivery, or altered. Clearance or final sale items (if specified as non-returnable at the time of purchase). 3. Return Process To initiate a return, please follow these steps: Contact Us: Email us at info@gronthobitan.com within 3 days of delivery with your order details, reason for return, and supporting images (if applicable). Return Authorization: Our team will review your request and, if approved, provide return instructions. Shipping the Item: Pack the item securely and return it as per the provided instructions. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). Inspection & Refund: Once we receive the returned item, we will inspect it and process your refund or exchange as per the policy. 4. Refund & Exchange Policy Refunds: If eligible, refunds will be issued to the original payment method within 7 business days after the returned item is received and inspected. Exchanges: If you prefer an exchange, we will send a replacement item based on availability. Shipping Costs: Shipping charges are non-refundable, except in cases where the return is due to an error on our part. 5. Contact Information For any questions regarding our return policy, please contact us: Email: info@gronthobitan.com